323 Sports is built on the promise of Doing It Right and that includes clear communication with our customers. As you know, after an unprecedented 2020, we are all still living and working through different times in 2021.
Specifically for us, one of the side-effects of the COVID-19 pandemic is the labor and material shortage that is propagating worldwide. While our team at 323 Sports has been kept intact, we are feeling the labor and material shortages throughout our entire supply chain. In the end, it is causing frustrating delays for us and our customers.
So, while our dedication to giving you the best buying experience, the highest-quality custom gear, and the best customer service has not changed, we are experiencing delivery delays that are out of our control. Our promise to you, however, continues: we are doing everything in our power to get orders completed and shipped to you as fast as possible.
We are currently experiencing the most severe delays with our 323 Custom line. Our normal lead time for 323 Custom orders is 4-6 weeks. Unfortunately, due to supply chain and staffing shortages with our suppliers, the lead times have drastically changed.
Orders placed before Thanksgiving should be delivered to you by late-January.
Orders placed between Thanksgiving and Christmas should be delivered to you between late-February and mid-March, depending on the time of the order.
Fortunately, our Good Game line is experiencing fewer delays. Our normal lead time for Good Game orders is 3-4 weeks. As of right now, that lead time has been extended to 4-6 weeks.
If you are interested in ordering Good Game uniforms or apparel for the Spring season, we encourage you to order sooner rather than later.
Our normal 2-3 week turnaround time for individual orders on team/school stores has been pushed back 1-2 weeks. So, if you ordered something at the end of October, your order will likely ship toward the end of November or early December. If you have any questions or want more information on your current or future orders, please feel free to reach out to our team at any time.
Do you have questions about a potential order and if it will get to you in time? Send us a message on our contact page and we’ll reach back out to you as soon as we can!
If you have questions about a current order,
please reach out to your 323 Sports representative. 👇